NONDISCRIMINATION, ACCESSIBILITY AND LANGUAGE SERVICES
Lakeside Hospice complies with applicable Federal civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability, or sex. Lakeside Hospice does not exclude people or treat them differently because of race, color, national origin, age, disability, or sex.
• Provides free aids and services to people with disabilities to communicate effectively with us, such as:
○ Qualified sign language interpreters
○ Written information in other formats (large print, audio, accessible electronic formats, other formats)
• Provides free language services to people whose primary language is not English, such as: Spanish, French and Vietnamese.
○ Qualified interpreters
○ Information written in other languages
If you need these services, contact Vicki Burns, Co-Owner.
If you believe that Lakeside Hospice has failed to provide these services or discriminated in another way on the basis of race, color, national origin, age, disability, or sex, you can file a grievance with: Vicki Burns, Co-Owner, 5105 W. Napoleon Avenue, Metairie, LA 70001, 504-456-6011, Fax: 504-456-6964, Email: firstname.lastname@example.org. You can file a grievance in person or by mail, fax, or email. If you need help filing a grievance, Vicki Burns, Co-Owner is available to help you.
You can also file a civil rights complaint with the U.S. Department of Health and Human Services, Office for Civil Rights, electronically through the Office for Civil Rights Complaint Portal, available at https://ocrportal.hhs.gov/ocr/portal/lobby.jsf, or by mail or phone at: U.S. Department of Health and Human Services 200 Independence Avenue, SW Room 509F, HHH Building Washington, D.C. 20201 1-800-368-1019, 800-537-7697 (TDD)
Complaint forms are available at http://www.hhs.gov/ocr/office/file/index.html.
LANGUAGE ASSISTANCE SERVICES
ATTENTION: If you speak languages other than English, language assistance services, free of charge, are available to you. Call 1-504-456-6011.
ATENCIÓN: si habla español, tiene a su disposición servicios gratuitos de asistencia lingüística. Llame al 1-504-456-6011.
ATTENTION: Si vous parlez français, des services d'aide linguistique vous sont proposés gratuitement. Appelez le 1-504-456-6011.
CHÚ Ý: Nếu bạn nói Tiếng Việt, có các dịch vụ hỗ trợ ngôn ngữ miễn phí dành cho bạn. Gọi số 1-504-456-6011.